{"id":11096,"date":"2024-10-17T13:50:35","date_gmt":"2024-10-17T10:50:35","guid":{"rendered":"https:\/\/silvalli.com\/contact-et-assistance\/"},"modified":"2025-08-15T03:12:03","modified_gmt":"2025-08-15T00:12:03","slug":"contact-et-assistance","status":"publish","type":"page","link":"https:\/\/silvalli.com\/fr\/contact-et-assistance\/","title":{"rendered":"Contact et assistance"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1361161575\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-small align-middle align-center contact-form-container\" style=\"max-width:80%\" id=\"row-753133345\">\n\n\t<div id=\"col-1893637460\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover rounded-corner x md-x lg-x y md-y lg-y\" id=\"image_665613411\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-cover box-shadow-4 dark\" style=\"padding-top:90%;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"760\" src=\"https:\/\/silvalli.com\/wp-content\/uploads\/2024\/12\/silvalli-38392-e1733319412467.jpg\" class=\"attachment-1536x1536 size-1536x1536\" alt=\"Silvalli argent, cha\u00eene en argent, marchandise en argent, bijoux en argent, bague en argent, collier en argent, chapelet en argent, bracelet en argent\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_665613411 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-583881533\" class=\"col contact-form medium-7 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:0px 0px 0px 0px;\">\n\t<\/div>\n\t\t\t\n<h4><strong>Formulaire de contact et d\u2019assistance Silvalli<\/strong><\/h4>\n<div class=\"forminator-ui forminator-custom-form forminator-custom-form-1490 forminator-design--flat  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-1490\" data-uid=\"6ac805a504a9c\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-1490\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-1490 forminator-design--flat  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"1490\"\n\t\t\t\t data-color-option=\"default\" data-design=\"flat\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6ac805a504a9c\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_6ac805a504a9c\" id=\"forminator-field-text-1_6ac805a504a9c-label\" class=\"forminator-label\">Ad\u0131n\u0131z Soyad\u0131n\u0131z <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"\" id=\"forminator-field-text-1_6ac805a504a9c\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_6ac805a504a9c\" id=\"forminator-field-text-2_6ac805a504a9c-label\" class=\"forminator-label\">Telefon Numaran\u0131z<\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"\" id=\"forminator-field-text-2_6ac805a504a9c\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6ac805a504a9c\" id=\"forminator-field-email-1_6ac805a504a9c-label\" class=\"forminator-label\">E-mail Adresiniz <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_6ac805a504a9c\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6ac805a504a9c\" id=\"forminator-field-textarea-1_6ac805a504a9c-label\" class=\"forminator-label\">Mesaj\u0131n\u0131z<\/label><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_6ac805a504a9c\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">G&ouml;nder<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"4c164581da\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/11096\" \/><input type=\"hidden\" name=\"form_id\" value=\"1490\"><input type=\"hidden\" name=\"page_id\" value=\"11096\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/silvalli.com\/fr\/contact-et-assistance\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><label for=\"input_5\" class=\"forminator-hidden\" aria-hidden=\"true\">Veuillez ne pas remplir ce champ. <input id=\"input_5\" type=\"text\" name=\"input_5\" value=\"\" autocomplete=\"off\"><\/label><\/form>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-583881533 > .col-inner {\n  padding: 0px 20px 0px 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1361161575 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 700px;\n  background-color: rgb(205, 212, 218);\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"gap-672828694\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-672828694 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1448655009\">\n\n\t<div id=\"col-1284516374\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2213669511\" class=\"text\">\n\t\t\n<h3><strong>Envoyez-nous un courrier ou appelez-nous<\/strong><\/h3>\n\t\t\n<style>\n#text-2213669511 {\n  color: #008cb2;\n}\n#text-2213669511 > * {\n  color: #008cb2;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3349146332\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3349146332-label\" class=\"accordion-title plain active\" href=\"#accordion-item-envoyer-un-e-mail\/\" aria-expanded=\"true\" aria-controls=\"accordion-3349146332-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Envoyer un e-mail<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3349146332-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-3349146332-label\">\n\t\t\t\n<p><strong>Nom commercial: <\/strong>Silvalli Precious Metal and Technology Industry Trade Co., Ltd. <\/p>\n<p><strong>Adresses e-mail :<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"mailto:\/\/info@silvalli.com\/fr\/\">info@silvalli.com<\/a><\/li>\n<li><a href=\"mailto:\/\/operasyon@silvalli.com\/fr\/\">operasyon@silvalli.com<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"QsDR1c\"> <\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3014991906\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3014991906-label\" class=\"accordion-title plain\" href=\"#accordion-item-appelez-nous\/\" aria-expanded=\"false\" aria-controls=\"accordion-3014991906-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Appelez-nous<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3014991906-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3014991906-label\">\n\t\t\t\n<p><strong>Num\u00e9ro de t\u00e9l\u00e9phone:<\/strong><\/p>\n<ul>\n<li><strong>Assistance Silvalli 1 : <\/strong><a href=\"tel:+905302633059\/\">+90 530 263 30 59<\/a><\/li>\n<li><strong><strong>Assistance Silvalli 2 : <\/strong><\/strong><a href=\"tel:+905307743059\/\">+90 530 774 30 59<\/a>\n<div class=\"QsDR1c\">\n<div class=\"wDYxhc\" lang=\"tr-TR\" data-attrid=\"kc:\/location\/location:address\" data-md=\"1002\" data-hveid=\"CF4QAA\" data-ved=\"2ahUKEwiDzKbAlr7-AhVyVPEDHRjNClkQkCl6BAheEAA\">\n<div class=\"Z1hOCe\"> <\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4080248479\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4080248479-label\" class=\"accordion-title plain\" href=\"#accordion-item-nos-adresses-administratives\/\" aria-expanded=\"false\" aria-controls=\"accordion-4080248479-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Nos adresses administratives<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4080248479-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4080248479-label\">\n\t\t\t\n<p><strong>Adresse du bureau administratif :<\/strong><\/p>\n<ul>\n<li><strong>Silvalli Silver,<\/strong> Tanyeri Sk. Civa Is Merkezi No: 4\/2 Bahcelievler, Istanbul  <strong><br \/><\/strong><\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1288225152\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-3896920273\" class=\"text\">\n\t\t\n<h3><strong>Foire aux questions<\/strong><\/h3>\n\t\t\n<style>\n#text-3896920273 {\n  color: #008cb2;\n}\n#text-3896920273 > * {\n  color: #008cb2;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3960298717\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3960298717-label\" class=\"accordion-title plain active\" href=\"#accordion-item-mes-donn\u00e9es-sont-elles-en-s\u00e9curit\u00e9-\/?\" aria-expanded=\"true\" aria-controls=\"accordion-3960298717-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Mes donn\u00e9es sont-elles en s\u00e9curit\u00e9 ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3960298717-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-3960298717-label\">\n\t\t\t\n<p>Evet. Verileriniz g\u00fcvende. Veri g\u00fcvenli\u011fi hassasiyetimizi daha yak\u0131ndan incelemek i\u00e7in <strong><a href=\"https:\/\/silvalli.com\/gizlilik-politikasi\/\">veri g\u00fcvenli\u011fi<\/a><\/strong> sayfam\u0131z\u0131 ziyaret edebilirsiniz.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1925530235\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1925530235-label\" class=\"accordion-title plain\" href=\"#accordion-item-quelles-sont-les-options-de-paiement-\/?\" aria-expanded=\"false\" aria-controls=\"accordion-1925530235-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quelles sont les options de paiement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1925530235-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1925530235-label\">\n\t\t\t\n<p>Vous pouvez payer par carte de cr\u00e9dit par virement bancaire, EFT et Iyzico et le paiement en ligne s\u00e9curis\u00e9 3D secure.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2398278075\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2398278075-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-sont-les-d\u00e9tails-officiels-de-la-vente-\u00e0-distance-\/?\" aria-expanded=\"false\" aria-controls=\"accordion-2398278075-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels sont les d\u00e9tails officiels de la vente \u00e0 distance ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2398278075-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2398278075-label\">\n\t\t\t\n<p><strong><a href=\"https:\/\/silvalli.com\/sartlar-ve-kosullar\/\">Mesafeli sat\u0131\u015f s\u00f6zle\u015fmemizi<\/a><\/strong> inceleyerek daha fazla detaya ula\u015fabilirsiniz.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3527711614\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3527711614-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-assurez-vous-la-s\u00e9curit\u00e9-des-conditions-de-paiement-\/?\" aria-expanded=\"false\" aria-controls=\"accordion-3527711614-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment assurez-vous la s\u00e9curit\u00e9 des conditions de paiement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3527711614-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3527711614-label\">\n\t\t\t\n<p>Nous utilisons sur notre site Web des logiciels de cybers\u00e9curit\u00e9 produits par les autorit\u00e9s de s\u00e9curit\u00e9 les plus efficaces et traitons les donn\u00e9es sur les serveurs les plus puissants.<\/p>\n<p>Avec les protocoles SSL et https, vos donn\u00e9es sont crypt\u00e9es et transport\u00e9es, et le logiciel de point de vente virtuel le plus s\u00e9curis\u00e9 \u00e9tend cette communication s\u00e9curis\u00e9e avec un centre de cartes interbancaires. Les donn\u00e9es sont trait\u00e9es avec le plus grand soin et des mesures de s\u00e9curit\u00e9. <\/p>\n<p>En plus de tout cela, notre site Web est maintenu par <a href=\"https:\/\/business.cautron.com\/web\/\" target=\"_blank\" rel=\"noopener\"><strong>Cautron Web Services<\/strong><\/a> avec des mises \u00e0 jour r\u00e9guli\u00e8res de la s\u00e9curit\u00e9 et des logiciels.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-23412507\" class=\"accordion-item\">\n\t\t<a id=\"accordion-23412507-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-mes-donn\u00e9es-personnelles-sont-elles-trait\u00e9es-\/?\" aria-expanded=\"false\" aria-controls=\"accordion-23412507-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment mes donn\u00e9es personnelles sont-elles trait\u00e9es ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-23412507-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-23412507-label\">\n\t\t\t\n<p>Ki\u015fisel verilerinizin korunmas\u0131na ve gizlili\u011finize \u00f6nem veriyoruz. Bu konudaki hassasiyetimizi ve politikam\u0131z\u0131 <strong><a href=\"https:\/\/silvalli.com\/kvkk-aydinlatma-metni\/\">KVKK ve Gizlilik<\/a><\/strong> sayfam\u0131zdan daha detayl\u0131 inceleyebilirsiniz.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1256206724\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1256206724-label\" class=\"accordion-title plain\" href=\"#accordion-item-conditions-d\u2019annulation,-de-retour,-de-remboursement-et-de-r\u00e9tractation\/\" aria-expanded=\"false\" aria-controls=\"accordion-1256206724-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Conditions d\u2019annulation, de retour, de remboursement et de r\u00e9tractation<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1256206724-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1256206724-label\">\n\t\t\t\n<p>Web sitemizdeki al\u0131\u015fveri\u015f deneyiminiz ve bilin\u00e7li al\u0131\u015fveri\u015f ilkeleri bizim i\u00e7in \u00f6nem arz ediyor. Geri \u00f6deme, iade, iptal ve cayma ile ilgili daha fazla bilgi almak i\u00e7in <a href=\"https:\/\/silvalli.com\/sartlar-ve-kosullar\/\"><strong>\u015eartlar ve Ko\u015fullar<\/strong><\/a> sayfam\u0131z\u0131 ziyaret edebilirsiniz.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":58,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-11096","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/silvalli.com\/fr\/wp-json\/wp\/v2\/pages\/11096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silvalli.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/silvalli.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/silvalli.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/silvalli.com\/fr\/wp-json\/wp\/v2\/comments?post=11096"}],"version-history":[{"count":0,"href":"https:\/\/silvalli.com\/fr\/wp-json\/wp\/v2\/pages\/11096\/revisions"}],"wp:attachment":[{"href":"https:\/\/silvalli.com\/fr\/wp-json\/wp\/v2\/media?parent=11096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}